Choose the priority based on how much the issue is affecting work, not simply how soon you would like it fixed.
Critical - ASAP
Use this when work has stopped, a major system is unavailable, or the issue has a serious business impact that cannot reasonably wait.
High - End of day
Use this when the issue is significantly affecting productivity and needs urgent attention, but work can still continue in a limited way.
Medium - End of Week
Use this when the issue is disruptive or inconvenient but is not stopping normal business operations.
Low - When you can
Use this when the problem has only a minor impact and you can still complete your normal work.
Request - It be nice but not required
Use this for non-urgent requests, improvements, changes, or things you would like done that are not affecting your ability to work.
Not sure? Choose the closest option and describe what is happening. We may adjust the priority after reviewing the business impact, number of people affected, and severity of the issue.
